Refund and Return Policy

MEETONE TRIKE Inc.
Last updated Jan 1, 2024 

Order Cancellation

Order Return

MeetOne believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our return policy applicable to all etrikes, components and accessories sold by MeetOne. Purchases made between November 21st and December 24th can be returned until January 6th of the following year.  

New and Unused Items Within 30 Days of Receipt: We allow you to return an etrike in new and unused condition within 30 days of receipt for a full refund with no restocking fee, less shipping charges($250) . For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally. 

Refused Shipments/ Return to Sender: If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $250 per etrike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $250. Please note, in order to receive a refund, you must notify MeetOne of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.

Returns of Used Items: Any items returned in a used condition may be returned within 30 days of purchase subject to the return shipping charges($180) and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric trikes must have less than twenty (20) miles on the odometer.

Returns of New and Unused Items Outside the 30-Day Window: If you wish to make a return outside of the 30-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges($180) and a restocking fee in the amount of twenty percent (20%) of the purchase price.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

1. Product from Unauthorized Reseller/Individual.
2. Damaged items caused by human factors.
3. Gift cards.
4. Insurance.
5. Non-physical products.

Return Process

To initiate a return, email us at support@meetonetrike.com with [RETURN REQUEST] and your order number in the title for faster processing. Please ship all approved returns using the shipping label provided during the return merchandise authorization process.

• Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for e-trikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

• Accessory and Replacement Parts. Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within 30 days of receipt. Returned accessories and/or replacement parts must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which the customer received it. Customers will be responsible for paying for shipping both ways. Used accessories or replacement parts are not acceptable for return.

• Non-returnable/non-refundable Items. Used Products, batteries, gift cards, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty. These cases must receive approval for the return from the company. “Built and Delivered” fees are nonrefundable.

Refund

• Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one etrike or multiple etrikes. The final refund amount might be subject to the deductions of restocking fees and return shipping fees of the original order.

• Refunds will be made after the etrike is returned and inspected by the warehouse. If the refund is approved, customers will be notified via email and shall receive a refund back to the original payment method within 7 business days. Please be aware that bank or credit card companies may take an additional time up to 30 days to process the refund.

• No Trike Shop Returns. Please note that each of our partner trike shops sets its own return and exchange policies and procedures. We do not accept returns of items purchased from trike shops. Please contact the place of purchase to discuss their return policy.