SHIPPING POLICY

 

MEETONE Trike Inc.
Last updated Mar 1, 2026

 

Addresses to Which we Ship

United States:

We offer free shipping across the 48 contiguous U.S. states (lower 48 states) and the District of Columbia. (P.O. Box addresses are not available.)

For shipments to Alaska, Puerto Rico, and Hawaii, please contact the Meet One Trike Service Team at support@meetonetrike.com for a shipping quote.

International Shipping:

In addition to the U.S., we also offer local shipping options in:

For international orders, please place your order on the respective local site for the best shipping rates and service.

 

Shipping Time

In the case when the stock is available, it takes up to 2 business days to process your order and another 5-10 business days for the order to arrive at your door. 

Parts and accessories will be shipped separately from the e-trikes. Please note that it may take 8-15 days for the parts and accessories to be delivered within the USA. Please refer to specific product pages to check the estimated delivery time.

In the rare cases, there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at support@meetonetrike.com.

 

Shipping Cost

All our e-trikes come with free shipping.

 

Email Confirmation

A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. Please note that for any third-party shipping outside of MeetOne’s normal shipping process, MeetOne cannot provide ANY additional shipping information or documentation.

 

Shipping Carriers

MeetOne ships e-trikes using UPS, FedEx Freight, R&L Carriers, Daylight Transport, CEVA，CustomCo, and other carriers, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.

Parts and accessories may ship from our factory by USPS, UPS, FedEx, YunExpress and 4PX. 

 

Order Tracking

You can track your order and shipping & handling information if you have placed an order on meetonetrike.com. For more shipping information, send an email to support@meetonetrike.com. We will respond to you within 24 hours.  

Please note if your order includes other accessories, they will be shipped separately.

 

Shipment Cancelled

After the order is shipped out, we will not be able to cancel the shipment. Please see our Return Policy for return terms and instructions to send an order back for a refund, if desired.

  

Refused Shipments/ Return to Sender

Once an order has been shipped, it is the customer’s responsibility to ensure that the recipient is available to receive the package. If delivery fails due to reasons such as the recipient being unreachable, refusal to accept the shipment, or incorrect shipping information provided by the customer, the shipment may be returned to MeetOne.

In such cases, the recipient will be responsible for all applicable shipping, return shipping, and handling fees. The applicable fees are as follows:

  • Breeze / Breeze Pro: $250

  • Tour / Tour Lite / Pair: $500

To avoid additional charges, please ensure that your shipping information is accurate and that someone is available to receive the delivery. If you anticipate any delivery issues, please contact MeetOne customer support as soon as possible.

Orders that have already been shipped cannot be modified, intercepted, or canceled. Additionally, once an order has shipped, address changes cannot be guaranteed. If you need to request an address change, you must promptly contact MeetOne customer support by phone or email. We will attempt to coordinate with the carrier; however, additional address modification fees may apply. If the address change cannot be completed successfully, the shipment will be delivered to the original shipping address listed on the order. MeetOne is not responsible for the outcome of address modification requests made after shipment. Customers are responsible for ensuring the accuracy of their shipping information and for submitting any address change requests in a timely manner.

If delivery is refused and the shipment is returned to our warehouse, the order will be treated as a return. A refund will be issued to the original payment method for the purchase price, minus the applicable $250–$500 fee.

Please note that you must notify MeetOne in advance if you intend to refuse delivery in order to receive a refund. Failure to notify MeetOne may result in significant delays in processing refunds for refused shipments.

 

Delivery Liability & Shipping Damage Warranty

Once your order has been successfully delivered, we are not responsible for any lost or stolen items. Please ensure that your package is received in a secure location.

For shipping damage, we offer a 15-day warranty period from the delivery date. If you notice any damage related to shipping, please contact our customer service team within 15 days of delivery. After this period, we will consider the item to have been delivered in good condition, and we will no longer be responsible for any claims related to shipping damage.

 

Missing Items

If you have not received something you ordered from MeetOne within 7 days from the delivery date, we encourage you to contact us as soon as possible. If you do not reach out to us within 7 days from the delivery date, we will assume that you have received all of your items and will not keep a record of the shipping information. To ensure that we can assist you effectively, please provide us with your order number and any other relevant information when contacting us.