SHIPPING POLICY

 

MEETONE Trike Inc.
Last updated Jan 1, 2025

 

Addresses to Which we Ship

United States:

We offer free shipping across the 48 contiguous U.S. states (lower 48 states) and the District of Columbia. (P.O. Box addresses are not available.)

For shipments to Alaska, Puerto Rico, and Hawaii, please contact the Meet One Trike Service Team at support@meetonetrike.com for a shipping quote.

International Shipping:

In addition to the U.S., we also offer local shipping options in:

For international orders, please place your order on the respective local site for the best shipping rates and service.

 

Shipping Time

In the case when the stock is available, it takes up to 2 business days to process your order and another 5-10 business days for the order to arrive at your door. 

Parts and accessories will be shipped separately from the e-trikes. Please note that it may take 8-15 days for the parts and accessories to be delivered within the USA. Please refer to specific product pages to check the estimated delivery time.

In the rare cases, there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at support@meetonetrike.com.

 

Shipping Cost

All our e-trike come with free shipping.

 

Email Confirmation

A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. Please note that for any third-party shipping outside of MeetOne’s normal shipping process, MeetOne cannot provide ANY additional shipping information or documentation.

 

Shipping Carriers

MeetOne ships e-trikes using UPS, FedEx Freight, R&L Carriers, Daylight Transport, CEVA，CustomCo, and other carriers, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.

Parts and accessories may ship from our factory by USPS, UPS, FedEx, YunExpress and 4PX. 

 

Order Tracking

You can track your order and shipping & handling information if you have placed an order on meetonetrike.com. For more shipping information, send an email to support@meetonetrike.com. We will respond to you within 24 hours.  

Please note if your order includes other accessories, they will be shipped separately.

 

Shipment Cancelled

After the order is shipped out, we will not be able to cancel the shipment. Please see our Return Policy for return terms and instructions to send an order back for a refund, if desired.

  

Refused Shipments/ Return to Sender

Once your order has shipped, it is crucial to ensure that the recipient is available to receive the package. If a delivery fails due to reasons such as the recipient being unreachable, refusal to accept the package, or incorrect shipping details provided by the customer, the shipment may be returned to us.

In such cases, we will charge the recipient for the applicable shipping fees, return fees, and handling fees. The costs are as follows:

  • Breeze / Breeze Pro: $250
  • Tour / Tour Lite: $500

To avoid additional charges, please ensure your shipping information is correct and that someone is available to receive the delivery. If you anticipate any issues, contact our support team as soon as possible.

We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $250-$500. Please note, in order to receive a refund, you must notify MeetOne of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.

 

Delivery Liability & Shipping Damage Warranty

Once your order has been successfully delivered, we are not responsible for any lost or stolen items. Please ensure that your package is received in a secure location.

For shipping damage, we offer a 15-day warranty period from the delivery date. If you notice any damage related to shipping, please contact our customer service team within 15 days of delivery. After this period, we will consider the item to have been delivered in good condition, and we will no longer be responsible for any claims related to shipping damage.

 

Missing Items

If you have not received something you ordered from MeetOne within 7 days from the delivery date, we encourage you to contact us as soon as possible. If you do not reach out to us within 7 days from the delivery date, we will assume that you have received all of your items and will not keep a record of the shipping information. To ensure that we can assist you effectively, please provide us with your order number and any other relevant information when contacting us.