FAQs

Product

What is the maximum load capacity of your trike?
The Tour trike maximum load 550 Ibs. The Breeze trike maximum load 450 Ibs.
Is most of this trike pre-assembled and how long will it take?
Yes, the trike will be 90% pre-assembled, please don't worry, it is very easy for you to assemble them by yourself in just half an hour around at most.
Can the battery be removed for charging?
Yes, our all models have removable batteries for convenient charging. You can charge the battery either on the tricycle or separately in

Shipping & Return

How long will my order be shipped?
Meet One orders are shipped via FedEx or UPS, with a delivery time of 2-7 business days. For larger shipments delivered by truck, the estimated delivery time is typically 3-10 business days, depending on the distance. For more detailed information, please refer to Meetone's Shipping Policy.
Is the order free shipping?
Free shipping is available to all provinces in Canada and most states in the U.S., with the exception of some remote and restricted states: Alaska, Puerto Rico, and some APO addresses. For more detailed information, please refer to Meetone's Shipping Policy.
What is your return policy?
MeetOne's trikes can be returned for free within 30 days after arrival, provided that it does not affect the secondary sales. After 30 days, we need to charge you a return shipping fee if you have no reason or it is not suitable for the free return conditions. For more detailed information, please refer to Meetone's Shipping Policy.
Can I pick up my tricycle instead of having it shipped?
Yes, local pickup is available at our warehouse or authorized dealers. If you prefer this option, please contact us to.
Can I track my shipment?
Yes, once your order has been shipped, you will receive a tracking number via email. Use this number to track your delivery status online. Contact us if you encounter any issues with tracking.

Warranty & Support

How about the Meet One warranty?
All products purchased from Meet One come with a hassle-free warranty. Meet One warrants the products for a limited time within 2-year from the date of delivery. For more detailed information, please refer to Meetone's Warranty Policy.
How do I make a warranty claim?
To file a warranty claim, follow these steps:
Contact our customer support team via [email/phone].
Provide proof of purchase, a detailed description of the issue, and photos or videos, if applicable.
Our team will assess your claim and guide you through the next steps.
Is the warranty transferable?
No, the warranty applies only to the original purchaser and is non-transferable.
What kind of support do you provide after the warranty expires?
Even after the warranty period, we provide full support, including:
  • buy replacement parts and accessories
  • Paid repair services through authorized centers
  • Technical advice and troubleshooting assistance